We must be notified 24 HOURS BEFORE the event takes place that you are not attending.
No other refunds or transfers will be permitted.
Where we need to cancel or postpone the event because of national restrictions or local lockdowns, your ticket will transfer automatically to the rescheduled date. You will have 30 days to request a refund from the announcement of the rescheduled date.
You are required to observe and comply with all laws, regulations, rules and requirements relating to COVID-19 and which Big Burns Supper has adopted as part of its operations at the festival including but not limited to wearing of face coverings where applicable.
Big Burns Supper reserves the right to ask you to leave the festival or to refuse your entry to the applicable Venue if, in our reasonable opinion, you are refusing to comply with any COVID-19 Measures without reasonable grounds.
The ticket buyer understands that changes to these terms may happen as a result of changes which are outside of our reasonable control.
Big Burns Supper is a trading name of Electric Theatre Workshop which is a registered charity number SCO42897.
Registered as a company number SC414600 Big Burns Supper, Carlisle Fringe and Le Haggis are registered trademarks.