We want to ensure that everyone can have access to the festival, and can enjoy our programme. We’ve put together this guide on the accessibility of our venues.

Big Burns Supper Box Office

Wheelchair Access? Yes
Audio Loop? Yes

Spiegeltent

Wheelchair Access? Yes
Audio Loop? Yes

Container Theatre

Wheelchair Access? Yes
Audio Loop? Yes

Theatre Royal

Wheelchair Access? Yes
Audio Loop? Yes

The Globe

Wheelchair Access? Yes
Audio Loop? No

The Stove

Wheelchair Access? Yes
Audio Loop? Yes

Burns House

Wheelchair Access? Yes
Audio Loop? Yes

Coach and Horses

Wheelchair Access? Yes
Audio Loop? Yes

Troqueer Arms

Wheelchair Access? No
Audio Loop? No

Ellisland Farm

Wheelchair Access? No
Audio Loop? No

Gracefield Arts

Wheelchair Access? Yes (Ground Floor only)
Audio Loop? No

Robert Burns Film Centre

Wheelchair Access? Yes
Audio Loop? Yes

Accessibility Guide for Big Burns Supper Festival 2022

programming@bigburnssupper.com, 01387 733717

Contact for accessibility enquiries: Allison McLellan 

Welcome

Our festival runs in Dumfries every year, and with our partners we stage over 200 events for the community to help them celebrate Burns Night, including the Spiegeltent venue which is situated in the Whitesands area.

Whether you take part in one of our community workshops or whether you buy a ticket for one of our shows – we guarantee a sensational experience.

Most of our events are fully accessible for wheelchair users and can cater for anyone with other specific access requirements.

Please get in touch if you require any further information about specific access or need advice on planning your visit.

It is our intention to work with partners to get their venues to develop accessibility guides but as these are third party operators – it may be out of our control.

At a Glance

The Spiegeltent

 Level Access

• There is level access from the ground to:-
  • The Festival hub
  • The Container Theatre
  • The Toilets

• We have positioned a ramp to access the following:-
  • The Spiegeltent
  • The Box Office
• The following areas have counter tops which are lowered for ease of access:-
  • Catering Van
  • Outdoor Bar

 Hearing

• We have a hearing loop in all public areas throughout our attraction.
• All staff have disability awareness training.

 Visual

• The walls and the doors have high colour contrast.
• Some parts of the venue have low lighting.
• The bar menu is available in large print.
• We have information in audio and large print.

 General

• We have a complimentary ticket policy for personal assistants.
• All staff have disability awareness training.

Getting here

Spiegeltent

45, Whitesands

Dumfries

DG1 2RS

 Travel by public transport

• You can get to The Spiegeltent by bus, rail, taxi or car
• The nearest bus stop is on Whitesands and is 0.1 mile from the venue if the bus is coming from out of Dumfries, or if the bus is a local one it will be at Burns Statue which is 0.2miles from the venue.
• The nearest train station is Dumfries Station. The train station is 0.6 miles / 1.0 km from The Spiegeltent
• You can get a taxi with MacLean’s by calling 01387 247474.The taxi company has a wheelchair accessible vehicle.
• Accessible taxis should be booked in advance. To access The Spiegeltent please ask to be dropped off at our front entrance.

 Parking

• There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
• There is parking outside The Spiegeltent, 3 of which are blue badge holder bays.   There is also on-road parking around the venue as well, but you will need a parking disc which we have in our Box Office. The surface from the on-road parking area and car park to the entrance of the attraction is a mix of both paved and cobblestones.

Arrival

 Path to main entrance

• From the street to the main entrance, there is level access.
• The path is 990mm wide, or more.
• The path is sloped.

 Main entrance

• The main entrance is sloped access on a temporary ramp.
• The main door is opened staffed by volunteers.
• The door is 840mm wide.

Complimentary Tickets

• We have a complimentary ticket policy for personal assistants, which can be access from our box office or by calling 01387 733717

Toilets

• There is a public toilet for disabled visitors.
• From the main entrance to the public toilet, there is level access. The toilet door is 800mm wide.
• There is 780mm in front of the toilet.The toilet seat is 480mm high.
• There are horizontal grab rails located to the left of the toliet. There are baby changing facilities within this toliet.

Baby changing facilities within the Accessible Toliet

Customer care support

 Accessibility equipment

• We have a hearing loop in all public areas throughout our venue
• We welcome assistance dogs and can provide water bowls for them. Please ask staff for assistance.
• The nearest toilet area for assistance dogs is located within Mill Green Area which is 0.4 miles from the main entrance.

Emergency evacuation procedures

• We have emergency evacuation procedures for disabled visitors.
• In the case of an evacuation, all customers inside The Spiegeltent Village will be led to safety by a member of the team or by a member of the fire brigade.

 Customer care support

• All staff have disability awareness training.
• We have information in audio and large print .

Guide last updated: 17^th December 2018

We update this guide before publishing any programmes

If you have any queries about this – please contact graham@bigburnssupper.com

Access Plan

Our Board and Management review our Access Policy every year as part of our ongoing policy development.  We strive to make our work more accessible than ever, and we make an effort to take time to monitor and measure the effectiveness of how accessible our work is.

Visible Programme

We will continue to programme work by disabled artists with the intention of making this work more visible.  This work forms a major part of our artistic programme and makes a strong statement about the equality of opportunity.

Active participants

We will work with partner agencies to increase the level of volunteering from disabled members of the community.  We will seek guidance from our sector colleagues in how we deliver this.

Working Group

We will convene a working group of consumers and venue managers who are affected by access and who can help us make practical improvements to the way our operation is delivered.  We will convene this group in September and will integrate this into our volunteering.

Billing Information

Our programmes include information regarding loops and we have increased the billing points for our venue partners to include in all shows.  We will explore the use of surtitles or sign interpretation for shows and companies who wish to make their work accessible.

Box Office 

We will improve the ramp conditions on our box office site by moving this to a better location for 2022.

Venue Managers

Venue Managers from other venues will receive Access training to support the development of their venues.

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